Security system maintenance is vital to safeguarding your business. Our Quality Service Plan (QSP) protects your security investment while reducing downtime and helps you avoid unexpected repair costs by providing rapid service resolution for a fixed monthly fee. Through Remote Service Solutions (RSS), Tyco Integrated Security can diagnose and resolve many system issues quickly over the phone, reducing the need to schedule onsite service appointments. RSS diagnostic services are performed by specially trained technical support agents who are able to resolve 97%* of service calls remotely. RSS is included in our Quality Service Plan at no additional charge.
*97% of qualified, non-hardware related service issues are successfully resolved through RSS. January 2016.
Fire detection systems and life safety systems are excluded from RSS.