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Our 10,000 security specialists are here to support you and your business needs, today and tomorrow.

The people of Tyco Integrated Security are here to support you.  Our 10,000 security specialists are here when you need technical support or product information, providing timely and accurate responses to your needs. Beyond our online resources, our highly trained technical and product specialists are available to discuss your questions, helping you to get the most from your systems and maximize your business investment.

  • Technical Support

    Our technical support specialists are standing by to assist you with the operation of your installed systems and other questions, providing service around the clock from our world-class Customer Care Centers.

  • Product Manuals

    Our online database provides convenient access to product manuals for your installed systems, with the ability to locate the information you need by manufacturer and model. You may also contact us for further assistance.

General Questions

  • Who is Tyco Integrated Security?

    • Recognizing that commercial enterprises have vastly different security needs from homes or small businesses, in 2012 ADT separated into two new companies. Now, ADT Business Solutions is Tyco Integrated Security, part of Tyco International.

      We are building on more than 138 years of expertise to help drive your business forward, delivering the commitment, passion, creative solutions, leading-edge technologies and reliability you’ve come to expect from the commercial security industry leader:

      • A comprehensive range of integrated security solutions, including managed and hosted services that can help you grow your business
      • A consultative provider with a deep understanding of your business security needs
      • A commitment to offer security solutions that can help produce a range of benefits, including improved productivity, cost savings and enhanced control
      • National security coverage from integration and installation to post-sale services and on-going management

  • When you call me due to an alarm event, what will display on my Caller ID?

    • The Caller ID will display "Tyco Integrated Security."

  • Where can I find links to my web applications?

    • Links to your current applications are available on our website, www.TycoIS.com.

  • How can I contact Tyco Integrated Security?

    • You can call us toll-free at 1.800.701.8449 or contact us here.

Billing Questions

Regulatory / Licensing / Insurance Questions

Support (PDF)


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